Privacy policy

Last Updated: December 29th, 2026

This Privacy Policy describes how Heart Leaf Tropicals / Mantis Nation (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from our website (the “Site”), or otherwise communicate with us regarding our products and services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or other individuals whose information we collect in accordance with this Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or regulatory obligations. When we do, we will post the updated version on the Site and revise the “Last Updated” date accordingly.

How We Collect and Use Personal Information

To provide and improve our Services, we collect personal information from a variety of sources. The type of information we collect depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to:

  • Communicate with you

  • Improve and optimize our Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect our business, customers, and rights

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be associated with you.

Information You Provide Directly

This may include:

  • Contact information: name, email address, phone number, and mailing address

  • Order information: billing and shipping address, payment confirmation, email, and phone number

  • Account information: username, password, and account security details

  • Customer support communications: information you choose to share when contacting us

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information Collected Automatically (Usage Data)

We may automatically collect information about how you interact with our Site using cookies, pixels, and similar technologies. This may include:

  • IP address

  • Device and browser information

  • Network connection details

  • Pages viewed and actions taken on the Site

Information from Third Parties

We may receive personal information from third-party service providers, including:

  • Shopify, which powers our online store

  • Payment processors, who collect payment details to process transactions

  • Advertising and analytics partners, who help us understand customer engagement

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments and fulfill orders

  • Manage your account

  • Arrange shipping and delivery

  • Provide customer support

  • Handle returns or exchanges

Marketing and Advertising

We may use your information to send promotional emails, text messages, or advertisements. You may opt out of marketing communications at any time.

Security and Fraud Prevention

Your information helps us detect, prevent, and respond to fraud or unauthorized activity. You are responsible for keeping your account credentials secure.

Communication and Service Improvement

We use personal information to respond to inquiries, provide support, and improve our Services.

Cookies and Tracking Technologies

We use cookies to operate and improve our Site, analyze performance, and personalize your experience. Shopify-related cookie details can be found at:
https://www.shopify.com/legal/cookies

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect Site functionality.

We recognize Global Privacy Control (GPC) signals and will honor valid opt-out requests for targeted advertising where applicable. We do not respond to other “Do Not Track” signals.

How We Share Personal Information

We may disclose personal information to:

  • Service providers (payment processing, fulfillment, analytics, IT support)

  • Marketing and advertising partners

  • Affiliates and business partners

  • Legal authorities when required by law

We do not use or disclose sensitive personal information to infer personal characteristics without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those sites. We encourage you to review their privacy policies before sharing information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided personal information, please contact us to request deletion.

Data Security and Retention

While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. Information retention depends on business, legal, and operational needs.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent

  • Opt out of marketing communications

You may exercise these rights by contacting us. We may verify your identity before fulfilling requests.

Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be stored or processed outside your country of residence. Where required, we rely on approved data transfer mechanisms to protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Heart Leaf Tropicals / Mantis Nation
📧 Email: sales@heartleaftropicals.com
📍 Address: Nashville, TN, USA